Hi all,
I can’t seem to get the unattended robot working on the EC2 instance. I tried to set it up on a test VM but it didn’t work too.
I kept getting these when I try to run the process
Apr 17, 2025, 4:14:57 PM INFO Retrieving /c query session output
Apr 17, 2025, 4:14:57 PM INFO Query session SESSIONNAME USERNAME ID STATE TYPE DEVICE >services 0 Disc console RobotiqUser 1 Active <redacted> 65536 Listen rdp-tcp 65537 Listen
Apr 17, 2025, 4:14:58 PM INFO Retrieving /c query session robotiquser output
Apr 17, 2025, 4:14:58 PM INFO Query session with username: robotiquser
Apr 17, 2025, 4:14:58 PM INFO Query session with username robotiquser does not exist.
Apr 17, 2025, 4:14:58 PM ERROR Log in failed. Machine is not available. Check credential provider setup.
Apr 17, 2025, 4:14:58 PM ERROR Login onto machine failed because interactive session has not been created. Machine id: <redacted>
I would think that I followed all the steps necessary, but please help me to refresh them if possible!
Thank you!
- shuqri asked 3 days ago
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Hello!
There could be several issues related to that. Here are some steps you can try:
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First, restart the virtual machine after installation and try again.
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If that doesn’t work, verify that you are entering the correct username, domain, and password, and that your VM user has the proper rights to log in interactively.
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Additionally, ensure that:
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Ctrl+Alt+Del (Secure Sign-In) is disabled
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Any welcome messages or legal notices are turned off
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No pop-ups or confirmations are blocking the login session
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Check that the robot user is added to “Allow log on locally” under Local Security Policy (secpol.msc → Local Policies → User Rights Assignment).
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Verify that Remote Desktop is enabled, the RDP port (3389) is open, and the robot user is allowed to connect via RDP.
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Make sure Windows firewall or antivirus software isn’t blocking local TCP communication (especially port 32788 and dynamic local ports).
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Check if there is an active console session on the virtual machine – Windows virtual machines support only one active console session at a time, and the robot user must have exclusive access to that session.
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Check for any known issues with recent Windows cryptographic errors
Please let me know if you succeed 🙂
- Emb answered 2 days ago
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