Hi, we are experiencing an issue with the latest version of robot 6198. After the update, the robot logs into the machine, but as soon as it starts the process, it immediately goes into error. The error message in the script executor is: Unhandled exception! Call for support. Exception message is: Internal.Cryptography.CryptoThrowHelper+WindowsCryptographicException: The parameter is incorrect. When we reverted to the previous version of the robot, the processes execute successfully. Do you know what the problem might be? Thank you in advance!
- Nevena asked 6 months ago
- last edited 4 days ago
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Based on the error message you encountered, it seems the issue may be related to a cryptographic parameter. Below are the steps you can follow to resolve the problem:
Navigate to the following path:
C:\Users\dex.admin\AppData\Roaming\Microsoft\Crypto\RSA
Delete the folder, likely named something like:
S-1-5-21-693988989-634360998-1769526315-1000
Open the Registry Editor and go to:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Robotiq
Delete the uniqueKeyContainerName entry.
Please try these steps and let us know if the issue persists or if further assistance is required.
- Milan answered 6 months ago
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